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September 14, 2005 10:00 PM EDT
"Sorry about that Adam, we'll have to take a deeper look at it. Uh-huh. Yeah.
No, I totally understand. Okay then, I'll give you a call if I still can't
replicate the problem."
Many of you recognize this phone call: the client has an issue and now you
have to figure out why. I u... (more)
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August 9, 2005 05:00 PM EDT
It's 3:00 P.M. on a sunny Saturday afternoon. The birds are chirping, the
leaves are blowing, and you can hear the lake waters breaking on its rocky
shores. The sounds of a baseball game randomly crack in the distance, and the
roar of competition erupts on the basketball courts n... (more)
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